Refund policy

Returns

Just send us an email within 15 days from the day you receive your parcel saying you’d like a refund or exchange. We’ll then send you step-by-step instructions for returning your item. Please note:

Damaged or defective items: please attach a picture that clearly shows the damaged or defective item and describe the issue. If you can’t send a picture, let us know and we’ll be happy to help.

Note: To be eligible for a refund or exchange, your item must be unused, unwashed, with tags attached, and in the same condition you received it. Faulty items will receive a full refund or replacement. If you return your full order, we’ll refund the original standard delivery cost. Express shipping, return postage and, for international orders, taxes and duties are non-refundable. Return label costs are covered by the customer.

Lost parcels: if your order is lost in transit before it reaches you, contact us and we’ll send a replacement or refund.

This does not affect your statutory rights.

For any questions or concerns, please reach out to our support team at hello@wearemaiori.com