Shipping policy
SHIPPING POLICY
Processing time
Orders are processed within 1–3 business days. You'll receive an email with your tracking number as soon as your order has been dispatched.
Delivery times
- UK: 4–8 business days
- USA: 4–8 business days
- Australia: 4–8 business days
- EU: 4–8 business days
- Rest of world: 4–8 business days
Delivery times are estimates and start from when your order is dispatched. During busy periods, such as sales and holidays, deliveries may take a little longer.
Shipping costs
Shipping costs are calculated and shown at checkout before you pay.
Tracking
Every order is shipped with tracking. If you haven't received your tracking email within 3 business days of ordering, please check your junk folder or contact us.
Customs, duties and taxes
International orders may be subject to import duties and taxes, which are charged when the parcel reaches your country. These charges are the customer's responsibility and are not included in the price or shipping cost, unless stated at checkout. Refused parcels due to unpaid duties cannot be refunded for the shipping or duty costs.
Incorrect addresses
Please double-check your delivery address at checkout. We're not responsible for orders delivered to an incorrect address entered by the customer. If you spot a mistake, email us as soon as possible and we'll do our best to update it before dispatch.
Lost or delayed parcels
If your parcel hasn't arrived within 15 business days of dispatch, contact us and we'll investigate with the courier. If your order is lost in transit before it reaches you, we'll send a replacement or refund.
Questions
For any shipping questions, contact us at hello@wearemaiori.com.